At The Arc Baltimore we define quality as supporting individuals in having meaningful and productive lives. Individuals are empowered to make choices and are included in every aspect of their lives. This philosophy comes from a concept called "Nothing About Me Without Me". The Arc Baltimore believes that everyone, regardless of their abilities, should be able to make decisions about their lives. Each person supported has an individual plan.
The Arc has a Quality Enhancement Plan that looks at how we are doing in providing services to people in many area, including: Outcomes, Incidents, Behavior Support Plans and Relationships. The Quality Enhancement Plan is reviewed on a quarterly basis. The results are tabulated and are available for review. The quarterly review and the final plan are viewed and approved by the Quality Enhancement Committee which consists of board members and employees of The Arc Baltimore.
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